Because it will cost you.
Here are my reasons, because I usually don't take a harsh stand one way or the other on things. I feel that people and situations are different and my feelings and experiences are mine and not yours, but this was avoidable, and I want to help you to avoid it.
Starting from the beginning.
We had the air suspension light going off.
And then we had the transmission light going off.
Once the transmission light went off The Man decided to take it to Champion Ford. Being a dealership he felt that they would be trained and know how to take care of one of their own cars.
Because dealerships are "it" when it comes to car repair, right?
The first thing they did was tell us that nothing is wrong with our transmission.
And then they said that something was wrong with the air suspension, but they didn't know what.
They kept the car for seven days.
We were patient.
We didn't harass them. Please, by all means, take the time you need to figure out what the car needs.
Did they?
No.
They said they didn't know what was wrong with it and suggested to us to just remove the air suspension and replace it with struts.
Oh, and this will cost you $1300.
When that was finished we picked it up and noticed that the air suspension light was still on on the dashboard.
Oh yeah, it's just going to do that now.
No it's not. Please fix it. I can't have my car telling me it has a broken air suspension when it now doesn't even have air suspension.
So they fixed it so that the light would only come on for a few seconds when you first start it. The light would go off... as long as I didn't put it into gear during that few seconds that it was on. If I did that then it stayed on.
And then the transmission light came on again.
Because, you know, they said nothing was wrong with that.
And the engine light came on.
It had only been a day since we had gotten the car back.
I told West, either our car is about to completely shut down forever or something has happened to it electronically.
So West took it to Autozone to have them plug it in and see what the engine code was.
They said the OBD2 port was bad and it couldn't even be read.
Pep Boys told us the same thing when we went there for a second opinion.
I talked to my mechanic brother-in-law who said he could look at it but we should probably take it back to the dealer and find out what they did to make the engine light go off.
So we took it back.
And they admitted that they had made the engine light go off, and they fixed it. Strangely enough, the air suspension light got fixed at this point too.
But then when we went to pick it up, we noticed that something was wrong with the power steering.
It used to be really smooth to drive but now it was really stiff and hard to turn.
So we took it back only an hour after picking it up.
They told us that the steering had nothing to do with electronics and they couldn't fathom why we would say they had messed up our steering. They hadn't touched it.
They topped off the steering fluid and sent us away.
Did you know that if you google it, the very first search will tell you that the air suspension module is, in fact, connected to the steering module?
If we could find that answer in a matter of minutes, why didn't the dealership, who is supposed to be know their own cars, know?
They didn't even try to know.
Also, my transmission light, the whole reason we even took it in to begin with, is still on. The car jerks when you hit the gas, but they say it's fine.
Through this whole process they never knew what was wrong with anything, said they didn't know how to fix any of it, and then proceeded to take parts off of the car, creating more issues that they then said wasn't their fault and had nothing to do with what they had done.
When it did.
We printed it off the internet and took it in to show them how the car works.
Save yourself the time.
Save yourself the money.
Save yourself the weeks on end with no car.
Save yourself the drama.
Go somewhere else.
1 comment:
My sister had a similar experience with a different dealership mechanic shop. They just kept resetting the computer, forcing the light to go off, and temporarily fix the issue only to have my sister go pick up the car and have the light come on and the same issue to occur on the drive home. They then had to come tow her car back to the dealership and start all over. This happened multiple times before finally they decided a part needed changed. This cost them over $500. They go pick up the car again after this part being changed and yet again didn't make it home in the car before the same issue occurred. Towed back to the shop again. They had it for weeks after this and just couldn't figure out what was wrong... After all it wasn't that original $500 part that was the problem, yet they wouldn't refund the money for that part the car didn't even need. My sister had to eat it. After a couple weeks they decided that it was something electrical/computer related, but they couldn't pin point what because it wouldn't give them any codes... so their final solution was to just replace the entire computer system. Another $1200+ out of her pocket... Currently the problem has not occurred again, but I'm pretty certain that replacing the entire computer system could have been avoided if they knew how to pin point what the exact electrical issue was. So frustrating that these supposed highly educated mechanics really can't change a headlight bulb without screwing up the steering. ;) Maybe you need to get a whole new computer system too?
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